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Gower Ambassador Training

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About Course

Gower Ambassador Training Modules. Learn about how to be a representative of your area. Once attempting the course you will need to work your way down the left hand side list of topics, and once you have completed a page click mark as complete in the top right corner. We would also recommend you to complete the course using a computer rather than a mobile phone, in order to have a better experience.

What Will You Learn?

  • Knowledge of area
  • Customer facing skills
  • What makes a good Tourism Ambassador
  • What tourists want

About the instructor

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TSB

Course Curriculum

Welcome Aboard!

  • Welcome Aboard!
  • Benefits

Ambassador and the Role – Module 1
Role of the ambassador

  • Ambassador and the Role
  • Ambassador and the Role
  • Background
  • Ambassador and the Role
  • The Role of the Ambassador
  • Ambassador and the Role
  • What’s expected?
  • What Skills/ Experience do I need?
  • What is the average amount of tourists that visit Gower each year?

Getting to know you – Module 2

  • Tell us a bit about yourself

You’re Welcome! – Module 3
Being a 'welcoming' host is crucial. Make or break. The way you are with your visitors has the capacity to turn a good holiday into a truly memorable one. What we look at in this session... -What could possibly go wrong -Welcome: The basics -Plan ahead -It's the way I tell them! Delivering information -Dealing with difficult people -The big 5

  • Creating a Welcome: What could Possibly go wrong?
  • Welcome: The basics
  • Verbal Communication Checklist
  • Plan Ahead
  • Dealing with Seemingly Difficult People
  • Which one of these answers was on the verbal communication checklist?

Your visitors are here!
Don't Deny it You've always wanted to be a travel agent...well now's your big chance! Your group task is to establish your 'travel agency' and then give it a snazzy name(locally inspired of course) - the cheesier the better-

  • Your visitors are here!
  • The Cheritons
  • The Cheriton’s quiz
  • The Neath’s
  • The Neath’s trip
  • The Dulais’s
  • The Dulais’s trip
  • The Brynmill’s
  • The Brynmill’s trip

Ambassadors in Action!
Find out what's expected from a Gower Community Tourism Ambassador

  • What’s expected?
  • Ambassadors in Action!

Radio Places to go!
An opportunity for you to draw on your existing experience and everything you've learned so far.

  • Radio Interview
  • Radio Interview

Pilgrim Way and Gower Churches

  • Pilgrim Way and Churches of Gower
  • Definitions
  • Information (Digital)  
  • Looking at Visitors when they are speaking to you is important, why?

Visitor and Guest Demographic

  • Visitor and Guest Demographic
  • Visitor and Guest Demographic
  • Why do we need to pay attention when being asked a question?

Green Space Dark Skies

  • Welcome to Green Space Dark Skies
  • Welcome to Green Space Dark Skies
  • Kinder Scout
  • Welcome to Green Space Dark Skies
  • Accessibility
  • Accessibility
  • Accessibility
  • Wellbeing and mindfulness
  • Wellbeing and mindfulness
  • Wellbeing and mindfulness
  • Welsh Landscape and Geology
  • Welsh Landscape and Geology
  • Welsh Landscape and Geology
  • Carbon Footprint Calculating
  • Carbon Footprint Calculating
  • Carbon Footprint Calculating
  • Diversity in the Outdoors
  • Diversity in the outdoors
  • Diversity in the outdoors
  • Dark Skies
  • Dark Skies
  • Dark Skies

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Free
Free access this course

Material Includes

  • Training

Requirements

  • None

Audience

  • Ambassadors