Gower Ambassador Training

About Course

Gower Ambassador Training Modules. Learn about how to be a representative of your area. Once attempting the course you will need to work your way down the left hand side list of topics, and once you have completed a page click mark as complete in the top right corner. We would also recommend you to complete the course using a computer rather than a mobile phone, in order to have a better experience.

Course Content

Welcome Aboard!

Welcome Aboard!
Benefits

Ambassador and the Role – Module 1
Role of the ambassador

Getting to know you – Module 2

You’re Welcome! – Module 3
Being a 'welcoming' host is crucial. Make or break. The way you are with your visitors has the capacity to turn a good holiday into a truly memorable one. What we look at in this session... -What could possibly go wrong -Welcome: The basics -Plan ahead -It's the way I tell them! Delivering information -Dealing with difficult people -The big 5

Your visitors are here!
Don't Deny it You've always wanted to be a travel agent...well now's your big chance! Your group task is to establish your 'travel agency' and then give it a snazzy name(locally inspired of course) - the cheesier the better-

Ambassadors in Action!
Find out what's expected from a Gower Community Tourism Ambassador

Radio Places to go!
An opportunity for you to draw on your existing experience and everything you've learned so far.

Pilgrim Way and Gower Churches

Visitor and Guest Demographic

Dark Skies
Gower is known for its dark skies, here is some info about the topic.

Sand Dunes
Dunescapes are an iconic part of the Gower coastline, from cliff top perched dunes to the more traditional dune systems of Oxwich, Whitford and Rhossili bay.

10 Key Welsh Phrases

First Aid Training

Student Ratings & Reviews

4.7

Total 3 Ratings

2 Ratings

1 Rating

0 Rating

Ian Brown

2 years ago

Very good course

Jenny Cole

2 years ago

Good information.

Grenville Fisher

2 years ago

yes

About Course

What Will You Learn?

Course Content

Welcome Aboard!

Welcome Aboard!

Benefits

Ambassador and the Role – Module 1 Role of the ambassador

Ambassador and the Role

Ambassador and the Role

Background

Ambassador and the Role

The Role of the Ambassador

Ambassador and the Role

What’s expected?

What Skills/ Experience do I need?

When was Gower Ambassadors created?

What is the average amount of tourists that visit Gower each year?

Which of these is one of the skills/ experience that you need?

Getting to know you – Module 2

Tell us a bit about yourself

Creating a Welcome: What could Possibly go wrong?

Welcome: The basics

Verbal Communication Checklist

Plan Ahead

Dealing with Seemingly Difficult People

Which one of these answers was on the verbal communication checklist?

When ‘dealing with seemingly difficult people’ If you are referring the issue on, make sure that you

Your visitors are here! Don't Deny it You've always wanted to be a travel agent...well now's your big chance! Your group task is to establish your 'travel agency' and then give it a snazzy name(locally inspired of course) - the cheesier the better-

Your visitors are here!

The Cheritons

The Cheriton’s quiz

The Neath’s

The Neath’s trip

The Dulais’s

The Dulais’s trip

The Brynmill’s

The Brynmill’s trip

Ambassadors in Action! Find out what's expected from a Gower Community Tourism Ambassador

What’s expected?

Ambassadors in Action!

Radio Places to go! An opportunity for you to draw on your existing experience and everything you've learned so far.

Radio Interview

Radio Interview

Pilgrim Way and Gower Churches

Pilgrim Way and Churches of Gower

Definitions

Information (Digital)

Looking at Visitors when they are speaking to you is important, why?

Visitor and Guest Demographic

Visitor and Guest Demographic

Visitor and Guest Demographic

Why do we need to pay attention when being asked a question?

Dark Skies Gower is known for its dark skies, here is some info about the topic.

Sand Dunes Dunescapes are an iconic part of the Gower coastline, from cliff top perched dunes to the more traditional dune systems of Oxwich, Whitford and Rhossili bay.

What is a sand dune?

Succession: The formation of a sand dune

Succession: The lifecycle of a sand dune

Habitats

The importance of natural dune dynamics

Why are sand dunes special?

10 Key Welsh Phrases

Good Morning

Hello

How are you?

Thank You

Welcome

Good Afternoon

Good Night

Where is the toilet?

Where is the library?

Is there student discount?

First Aid Training

Introduction

Our Definition

What are the extra unique risks?

How to deal with cold water shock and minimise the risk

The Tide/ Drowning

Alcohol

Weever Fish

Snake Bites

Ambassador and the Role – Module 1
Role of the ambassador

Your visitors are here!
Don't Deny it You've always wanted to be a travel agent...well now's your big chance! Your group task is to establish your 'travel agency' and then give it a snazzy name(locally inspired of course) - the cheesier the better-

Ambassadors in Action!
Find out what's expected from a Gower Community Tourism Ambassador

Radio Places to go!
An opportunity for you to draw on your existing experience and everything you've learned so far.

Dark Skies
Gower is known for its dark skies, here is some info about the topic.

Sand Dunes
Dunescapes are an iconic part of the Gower coastline, from cliff top perched dunes to the more traditional dune systems of Oxwich, Whitford and Rhossili bay.